Welcome to RetroKing!
We take great pride in creating unique and exclusive pieces of products, and we want to ensure that your shopping experience with us is as smooth and enjoyable as possible. Please take a moment to review our Shipping Policy to understand how we handle the shipping of our exclusive handmade products.
Processing Time
All orders are processed within 1-3 business days, excluding weekends and holidays. We strive to ship your order as promptly as possible while maintaining the quality standards of our handmade products.
Shipping Rates and Delivery Times
Shipping rates are calculated based on the weight of your order and the destination. You can view the shipping cost during the checkout process before confirming your order.
We offer several shipping options, including standard and expedited shipping. The estimated delivery times and costs will be displayed during the checkout process.
Standard delivery time to:
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the USA and EU is 3-10 business days
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Worldwide is 6-10 business days
Please note that delivery times are estimates and may vary depending on factors such as location, weather conditions, and shipping carrier delays.
Packaging
To ensure the safe arrival of your exclusive handmade products, we use secure and eco-friendly packaging materials. Each piece is carefully wrapped and cushioned to protect it from damage during transit. We are committed to minimizing our environmental impact and encourage recycling of our packaging materials.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your package. Please allow 24-48 hours for the tracking information to be updated.
Shipping Delays
While we strive to meet the estimated delivery times, please understand that unforeseen circumstances may cause delays. RetroKing is not responsible for shipping delays caused by the shipping carrier or other factors beyond our control.
Customs Duties and Taxes
By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.
Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.
Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer.
The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.
To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.
The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country.
Damaged or Lost Items
In the rare event that your order arrives damaged or is lost in transit, please contact us immediately at mail@retroking.shop. We will work with you to resolve the issue promptly. Please provide detailed information and, if possible, include photographs of the damaged items and packaging.
Returns and Exchanges
Explore our detailed Returns and Exchanges Policy for comprehensive guidance on initiating returns or exchanges, addressing various scenarios to ensure a seamless experience.
Contact Us
If you have any questions or concerns regarding our Shipping Policy, please feel free to contact our team at mail@retroking.shop.
RetroKing appreciates your business and values your satisfaction. We hope that our Shipping Policy provides clarity on our shipping processes.
Thank you for choosing RetroKing!
